Biography
Hello! Im Laura, and I have a genuine passion for creating captivating digital experiences. As a seasoned web developer, I specialize in building websites and mobile apps that are not just visually appealing but also intuitive and user-focused.
Beyond my technical expertise, I also serve as the Customer Support Team Lead at a leading streaming platform. This dual role has provided me with invaluable insights into user behavior, needs, and expectations. Every day, I engage with customers, collaborate with my colleagues, and strategize with my team to ensure we meet and exceed our performance metrics.
What drives me is the challenge and excitement of bringing clients visions to life in the digital realm. Whether Im deep in the code of a new website, refining a mobile app interface, or leading my team towards achieving our customer service goals, I approach each task with dedication and a commitment to excellence.
I believe in continuous learning and innovation. This mindset allows me to stay ahead of industry trends and integrate the latest best practices into my work. I am always on the lookout for opportunities to collaborate with like-minded professionals and organizations.
If youre seeking someone who brings a blend of technical prowess, user-centric design, and a proactive leadership approach, Id love to discuss how I can contribute to your next project
satisfied clients
projects completed
years of experience
Skills
Experience
Salesforce Admin/ Developer @Upp Techonology
2024-Present | Hanoi, VietnamAs a Salesforce Admin/Developer, My responsibility is supportinh our Sales Team working in the system and also do the development for features that required to help our team growing. I also do the training for the team member who are new to the system
Customer Support Team Lead @MSQ
2021-Present | Sacramento, CAAs a customer support team lead for SPOTIFY, I responsed for support our team member working on their tasks, as well as mine. I do QA, answer request support from team member and response for the engagement of the team, attendence of team members and also Support for my manager to annouce the new update
Customer Relationship Specialist @MSB
2020-2021 | Ha Noi, VietnamSelling multiple bank service. Installing multiple Social Media channels to grow the reach and service of our branch. Providing customer support via phone, emails and sms. Make sure branch reaches the highest satisfaction from customer
Customer Relationship Specialist @Manulife Vietnam
2020-2021 | Ha Noi, Viet NamI sold insurance plan and organised multiples events in the company.
Customer Relationship Specialist @B-RISE
2019-2020 | Ha noi, Viet NamMaking the marketing plan, working directly with clients and the team who responsed for each part of the project
Education
Salesforce Certified AI Specialist
August 2024 | SalesforceThe Salesforce Administrator certification is the baseline credential for any Salesforce professional. This exam will showcase your knowledge of Salesforce features and best practice configuration, demonstrating your ability to keep the platform running smoothly, as well as customize it to suit a businesss needs.
Salesforce Certified Administrator
August 2024 | SalesforceThe Salesforce Administrator certification is the baseline credential for any Salesforce professional. This exam will showcase your knowledge of Salesforce features and best practice configuration, demonstrating your ability to keep the platform running smoothly, as well as customize it to suit a businesss needs.
Bachelor Of Science In Computer Science
2023-2025 | Hanoi University of Science and Technology (HUST)Relevant courses included Data Structures and Algorithms, Computer Systems Engineering, and Artificial Intelligence
Bachelor Of Economics
2016-2020 | Massachusetts Institute Of Technology (MIT)Relevant courses included Data Structures and Algorithms, Computer Systems Engineering, and Artificial Intelligence